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Terms of Service

Last updated: April 18, 2026

Acceptance of Terms

By accessing and using Permitable, you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.

Service Description

Permitable is an informational tool that provides ADU (Accessory Dwelling Unit) zoning eligibility analysis and permit application guidance. Our service analyzes your property's zoning, checks code compliance against municipal ordinances, and generates permit application templates tailored to your property.

        Critical Disclaimer: Permitable is not a law firm, architecture firm, or licensed contractor. Our output is informational guidance only, not legal advice, architectural recommendations, or construction guidance. We do not guarantee permit approval. You must always verify all information with your local planning department, city building official, or qualified legal counsel before filing any permit application or making property decisions.
      

Eligibility Check (Free) vs. Permit Package ($199)

The eligibility check is free and available to all users. It provides a preliminary analysis of your property's ADU potential.

The Permit Package is a paid service ($199 USD) that includes form-by-form field guidance, rejection risk analysis, fee breakdown, and filing instructions. Payment is required before package delivery.

Refund Policy

Before payment: The eligibility check is free and runs before any payment is collected. If your property is determined ineligible (zoning blockers, prohibited overlays, size violations, etc.), the checkout option will not appear and you will not be charged. This is the primary protection — most ineligible properties are caught at this stage at no cost to you.

Eligibility error refund: If you are charged $199 and we later determine that our engine made an error — meaning your property was actually ineligible at the time of analysis due to zoning restrictions our system failed to detect — you may request a full refund. To request a refund, email hello@permitable.co within 30 days of purchase with your order ID and a description of the eligibility error. Refund requests are reviewed manually and a decision is provided within 5 business days.

No refund after package delivery: Once the permit application package has been generated and delivered to you, the $199 fee is non-refundable. The deliverable has been provided regardless of whether you choose to file the permit, change your mind about the project, or decide not to proceed for any reason. Choosing not to use the package does not entitle you to a refund.

Refunds are not available for:

Change of mind or decision not to build
Permit rejection due to factors outside the scope of our analysis (e.g., incomplete architectural drawings, contractor issues, owner-supplied errors)
Changes in local law or zoning that occur after your analysis was generated
Dissatisfaction with the format or presentation of the deliverable

        Processing fees: All payments are processed by Stripe. In the event of an approved refund, third-party payment processing fees (approximately 2.9% + $0.30 per transaction) will be deducted from the refund amount. On a $199 purchase, this means approximately $6.07 is non-recoverable. You will receive approximately $192.93. These fees are charged by Stripe and are outside our control.
      

User Responsibilities

You agree to:

Provide accurate, complete, and truthful information about your property and project
Verify all information with your local planning department and/or city building official before filing
Obtain all necessary permits and approvals from local authorities before construction
Not misrepresent Permitable's output as legal, architectural, or professional advice
Use the service for lawful purposes only

Limitation of Liability

To the fullest extent permitted by law, Permitable and its owners are not liable for:

Any damages, direct or indirect, arising from use of the service
Loss of profits, business interruption, or loss of data
Consequential, incidental, special, or punitive damages
Permit rejections, delays, or additional requirements from planning authorities
Errors or omissions in our analysis

Our liability is capped at the amount you paid for the service.

Intellectual Property

All content, materials, and deliverables provided by Permitable are provided for your personal, non-commercial use. You may not reproduce, distribute, or resell the permit packages or analysis without explicit written permission.

Acceptable Use

You agree not to:

Scrape, crawl, or systematically extract data from the service
Reverse engineer or decompile our rule engine
Resell permit packages or analysis to third parties
Use automated tools to circumvent our systems
Interfere with service availability or performance

Termination

We reserve the right to suspend or terminate your access to Permitable at any time for violations of these terms or unlawful use of the service.

Governing Law

These Terms of Service are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

Contact

For questions about these Terms of Service, please contact us at hello@permitable.co.